Standard PBX Features

When you’re not at your desk, you can forward your calls to another extension or even to your mobile phone.

Interesting feature that gives you the possibility to pick up calls ringing at other extensions. Answer another employee's phone without leaving your desk.

Calls can be parked in a private lot and picked up later according to the parking lot preferences. The feature is very useful when you want to put multiple callers on hold and allow these callers to be picked up by someone else.

Calls can be transferred between system extensions or even to public phone numbers. When an important call arrives, it can be transferred directly to the manager's desk or cell phone.

Record and monitor important calls as part of a call center monitoring program or call abuse prevention. Call recordings can be event driven (the employee presses a button) or unconditional (setup by management).

The voicemail feature answers calls after a certain amount of time and records the caller's message. Dial in from your desk phone, a remote phone or even listen to the message via email attachment.

Be sure that only important calls reach you! This feature ensures privacy by requesting the caller to provide a password in order to contact the desired extension.

When you are busy, make sure that nobody can disturb you. This feature can be activated and deactivated from the phone by touching a key or entering a code.

Make sure that somebody will take the call. By enabling this feature, the call gets forwarded to another extension if not answered within a specified amount of time.

When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.

Allows extensions to monitor the status of other extensions. Phones can be configured to display on multi color LED buttons what other extensions in the company are doing. The receptionist will know before transferring a call that the manager is on the phone.

The extension owner's mobile phone, home phone and office phone can ring in the same time when their office extension is called. The caller is connected with the phone that first answers.

Improves privacy protection, automates tasks, and increases users' productivity. Filter incoming calls based on CallerID and time of call, using rules that can perform a set of predefined actions, like hangup and transfer to certain destinations.

T.38 passthrough and endpoint support. Send and receive faxes without any problem even on poor quality connections. The full featured fax server can receive and send faxes over the email or by using the web management interface.

Schedule conference calls and have multiple conferences on their conference number. It supports one time conferences and recurring conferences. Conference participants can authenticate when they connect to the conference server. Real-time conference utilization reports are available in the interface.

A company can assign a special phone number the employees can call from a public number in order to check their voicemail messages. A great way to check messages when working offsite.

The new Intercom and Paging features are highly customizable, allowing an extension to broadcast messages to groups or to particular extensions. The phone system administrator can setup what extensions are allowed to use Intercom and Paging.

Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a secretary or even substantially reduce costs and increase customer satisfaction.

Build complex yet simple to use IVRs with a wide range of predefined actions. Text2speech, IVR schema builder and analyzer, IVR test mode, IVR cloning, to name just a few of the features that can help your business develop high quality IVRs in no time.

Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize the company's resources utilization, improve customer satisfaction, and even guarantee SLA terms.

The detailed call queue reports and statistics are vital for call center monitoring. The performance indicators, including call report, answered / unanswered report, call distribution report, agent report, status report, help management optimize human resources and business processes.

When you are out of office or on the road, you can still create or join existing conferences from public phone numbers. Sharing information with customers is equally easy, they can join conferences by dialing a phone number assigned for this purpose.

Call screening features are particularly interesting for call centers that want to filter calls by destination. Banks, insurance companies, or even small companies can use call screening in order to comply with local regulations and to guarantee customer satisfaction.

Monitor users' activity with detailed reports and statistics. Accurately bill customers from third party applications. Make sure that the sales queue is answering best to requests. A wide range of reporting tools available for administrators and management.

Full featured XMPP (Jabber) server integrated with the PBX engine. Wide range of Open Source, free Jabber clients available. The server supports presence, virtual cards, file transfers, and collaboration .