Do You Offer VoIP, IT Support, Content Services?

Do You Offer VoIP, IT Support, Content Services?

When Internet issues arise, especially VoIP related, customers using your services can quickly point the finger at you. You need a speedy way of determining if the problems are at the customer premises or with their Internet connection. By knowing where the problems...
Extreme Internet Speed Testing

Extreme Internet Speed Testing

We are often asked this one question. Is speed testing a real measure of Internet performance if it isn’t accompanied with additional monitoring and details? The answer is always no, not at all. Speed testing alone will not reveal problems, especially ongoing...
Eliminate Most Panicked Customer Support Calls

Eliminate Most Panicked Customer Support Calls

In the IT/ISP industry, we sometimes experience customers quickly pointing the finger toward their support company if they lose Internet access and therefore, VoIP, browsing and other services. The majority of short lived problems are often Internet related and need...
Your Online Services Blamed Before Poor Internet

Your Online Services Blamed Before Poor Internet

The blame game you’ll always lose! If your company offers online services, it’s almost a given your customers will blame your business before blaming their own bad Internet connections. What if a simple tool showed the problems were not with you, but maybe...
Are Internet Speed Tests For Real?

Are Internet Speed Tests For Real?

This article hopes to shed some light on the misconception of bandwidth speeds and speed testing. More importantly, at the end of the article is information on how to actually discover Internet problems and issues when you are suffering them. Speed testing combined...
Frustrating Internet Connection?

Frustrating Internet Connection?

Logicore offers www.outages.io, a free Internet monitoring service. Was your Internet down? Was it your provider having an issue or was there a widespread Internet outage? Do you know if it affected your location alone, the neighborhood or multiple areas? How can you...
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