Advantages of adding Logicore to monitor IP
Most network operators employ some type of centralized monitoring to watch overall network conditions. From our own experiences using these tools, we’ve discovered that problems being experienced from the customer premises equipment (CPE) side would often not be seen by centralized monitoring.
Customers often complain about problems that can’t be found after they have experienced them. By the time they call tech support, connectivity may be back to normal, hops could have changed and there is no simple way to diagnose what happened.
We developed the Logicore solution specifically because we wanted to see connectivity as it was being experienced by the customer.
Accountability for communities, cities, states
Searching the Internet yields countless cases where outages had serious consequences which lead to finger pointing, arguing and sometimes even lawsuits. Organizations, cities and states have ended up heading to the courts over disputes with their Internet provider. Lawsuits can be expensive and time-consuming. In most cases, there isn’t enough proof about the downtime suffered to reach anything beyond the provider saying they will try harder going forward.
Logicore helps to eliminate these and other problems for businesses and consumers who depend on local providers and upper tiers being reliable, Reports show a clear picture and from multiple points making it practically impossible to argue or dismiss the problem occurred, even after the fact. This helps everyone involved find a solution to fix it.
The Logicore agent from the LAN perspective
The Logicore agent software monitors the connection as just another device on the LAN, logging everything that happens with the circuit, including outages as short as one second.
While one second outages might not sound important, consider a connection which is experiencing constant and or intermittent micro outages and how those could add up to possible problems with VoIP and other real time protocols. We’ve seen it and experienced it many times.
Should a device fail, it is as simple as ordering a replacement. For redundancy, to ensure that changing out the device doesn’t lead to starting all new reports for a specific location, a second device can be ordered and keyed to the same ID and kept locally as an instant replacement.
Stay ahead of potential problems
The Logicore solution on its own or in addition to centralized monitoring helps ensure that Internet connectivity of one or more circuits is always up, always available. This is especially important in situations where two or more circuits are in use for redundancy. If redundancy were to fail, it could lead to serious concerns. Logicore helps to eliminate these and other issues.
Logicore gives IT personnel a heads up of possible issues, always having data available during and after events, often even preempting customer complaints and down time.
Some key features:
- Installing Logicore takes only minutes and begins working instantly.
- IP connectivity is monitored 24/7. All 1+ second outages are logged.
- Optional automatic speed testing for baseline speeds and based on conditions such as latency.
- Agent is able to determine if problems are local, with the provider or beyond on most sites.
- Reports show trends such as when most outages occur, where and with whom.
- Reports show exactly where problems were/are, length, IP, hop, owner and other details.
- Dashboard can be reached over the Internet using mobile if local network is down.
- ‘Customer view’ allows customers to see their own dashboard with limited controls to prevent changing your settings.
- *Optional instant notifications can be sent to someone if the agent suddenly stops communicating.
*Inactive agent can mean it has been disconnected, powered down or that there is an outage in progress. If it was an outage, the details will be available in the dashboard as soon as the agent regains Internet access.
Additional hardware benefits:
- For business, our hardware device is on the job 24/7 for the best logging possible.
- Simple deployment. Connect to free Ethernet port and power up.
- Auto starts, auto updates. Only 2″-3″ square, uses around 1watt, perfect for remote, unmanned locations.
- The agent software runs in memory limiting flash erosion in order to survive for years.
- No learning curve or budget concerns. Our basic is only $49.95, ordered as needed.
- Easily replaceable with no loss of historical data.
Feel free to contact us about your application and how Logicore might be able to give you additional peace of mind in offering reliable services to your customers.
Logicore helps Internet broadband initiatives by providing important information network operators can use to maintain and refine their systems.
While our main focus is monitoring the performance of Internet services from the consumer’s point of view, our Internet monitoring solution can be especially useful for network operators that must ensure their services are reliable in order to gain consumer confidence and motivate people away from other providers.
For IT and network operators, Logicore is an affordable method of knowing exactly where problems might be, from the customers perspective. You’ll know if the problems are at the customer location, with the provider network or even beyond. Discover how Logicore reports can help you by watching a live agent in action by clicking here.
Instant download or hardware agents
If a situation arises where you need to monitor instantly, simply download our software from your control panel. The monitoring software runs on Windows 7/8/10 and Linux/Debian 7.x.
For long term ongoing monitoring we highly recommend our hardware agents. Our basic hardware agents are the best option for 24/7 monitoring and are only $49.95. They come preconfigured, and start monitoring upon connection to the LAN and being powered.
Unlike PCs running the software, hardware agents don’t get accidentally turned off, missing important events. They also automatically update, can be remotely rebooted and run 24/7 without any human interaction using only about 1 watt. Perfect for remote, unmanned locations or locations which have a limited amount of power such as solar.
By installing a mix of our software onto consumer PC/Servers and using our hardware device, operators can monitor their Internet services and get valuable reports.
Reports show when, where and with whom problems are occurring, along with simple to understand text such as “the problem is at your location” or “the problem is with your Internet provider” or “the problem is beyond your Internet provider.” Details include which hops might be experiencing problems along with other optionally enabled functions such as fully automated speed testing.
Hardware agents are a one time cost and reports are billed at only $8/month. This is a cost which can easily be absorbed by saving time and money or passed on to the customer.
We appreciate feedback to improve our technology
We really enjoy finding test cases that prove Outages.io usefulness. If you are an administrator of a broadband initiative, we’d could offer you discounted services for your feedback. Your feedback helps us to know how our product is working in various environments, what improvements or additions we can make and much more.
Check out our web site, try out the demo and contact us to find out how we can help. We appreciate seeing efforts such as municipal and private broadband projects and want to find ways of helping your group along with spreading the word about Logicore.
When Internet issues arise, especially VoIP related, customers using your services can quickly point the finger at you. You need a speedy way of determining if the problems are at the customer premises or with their Internet connection. By knowing where the problems are and taking care of them quickly, your customer will always trust that you are on top of things as you should be.
Find problems fast
The Outages.io agent is available as a download for Windows 7/8/10 and Centos/Debian 7.x. The agent is also available as a preconfigured hardware device which runs 24/7 using very little power, is self updating and the very best way to monitor. Basic agents loaded with features cost only $49.95 one time and are ready to connect and use upon receipt. Even your customer can install it if you wish.
Once a monitoring agent is installed at your customer location, it will begin generating performance data from the customers connections perspective. Massive outage sites are useful for finding out about large widespread problems but your agent will tell you everything about this particular connection which is more meaningful for your purposes.
From that moment on, you will be able to quickly confirm or eliminate problems that could otherwise take long periods of time to assess, especially after the fact while simultaneously maintaining customer loyalty.
As a VoIP and managed services provider ourselves, we needed a way to let customers know that their issues were most often with their own Internet connection and not something we supported at their location.
The Outages.io dashboard gives you a quick overview of how things are going at any time using a PC or mobile device. Options include receiving notifications if the agent at the customers location suddenly stops communicating with the Logicore network. This could happen when someone disconnects the agent or when there is an Internet outage at the location.
Once the agent is back online, if there was an outage, the dashboard will show exactly when, where and with whom the problems were, in the building, with the Internet provider or beyond. Reports show frequency, length, average times of outages, latency, fully automated speed testing, historical data, trends and more.
By having an agent running at any or all customer locations, you will know immediately when there are problems and can have someone look on the dashboard before sending someone if the problem was simply an Internet one. An added bonus is knowing over time how an Internet provider is doing which can help when considering upgrading or changing providers.
Who should use Outages.io?
Content providers, IT, Tech support companies, remote, unmanned locations, all can now monitor Internet reliability from premises and view centralized reports.
Many companies provide a variety of unified communications and the importance of making sure everything is running perfectly cannot be understated. Finding and knowing where potential problems might lurk is just as important as fixing them. Determine if problems are onsite or if an ISP must be contacted. Preempt issues, impress customers!
For those who need to monitor many locations, the dashboard automatically enables features that help you manage large numbers of agents. Also included is a customer view so that your customers can see their own reports without any ability to change your settings.
And at only $8/month per location, this is a cost you can either pass on to the customer or simply absorb by saving time and money.
#1 Internet Monitoring: Tracking your Internet connection and provider
Install the monitoring agent on your PC/server or order our hardware version for the best reports possible. Reports show when, where and who is having problems, along with simple to understand text such as: “the problem is at your location” or “the problem is with your Internet provider” or “the problem is beyond your Internet provider”. We also include, at no cost, an open ports scan of your router/firewall, DDNS and other features.
Advanced details are available for those that want to dig in deeper to know exactly which hop was problematic, who owns it and more. Instant notifications can be enabled to alert you if there is a potential Internet outage occurring.
#2 Hosts Monitoring: Tracking your online services for problems
Logicore Hosts Monitoring lets you know instantly if there are problems with your online services.
Your dashboard displays an ongoing heartbeat of your host being online and problems are displayed in a variety of ways that inform you about events including email and SMS alerts.
The service monitors both server and individual services in order to correlate reports. This helps to prevent false positives about server vs. services outages. By doing this, reports can be generated showing how often a specific service may be problematic while the server itself might actually have highly reliable uptimes.
On the other hand, if the server itself becomes unavailable regularly, there may be a local networking issue which requires attention rather than any of the services themselves. Knowing where to look can significantly help shorten the amount of time it might take to get a server or its services back online.
Event details will show as much information as possible in order to help you discover where the problems are (or were) allowing you to correlate with your logs. Your dashboard shows recent events, alerts, trends, ongoing historical information and other information to help you keep your services online 24/7.
#3 Internet Monitoring plus Hosts Monitoring: A complete view inside and out.
For the most complete view possible of your services, adding both Internet and Hosts Monitoring shows you how your services are being seen from an online and from your own network’s perspective.
When you combine both options, you are creating a dual monitoring solution which can help you correlate network and/or Internet related issues while at the same time monitoring your online services. Having the ability of seeing how things are working from both inside and out helps ensure high availability of your services.
More importantly, by doing so, you will have the information you need when it comes time to either upgrading your current Internet connectivity, deciding to find a replacement or both.
Dual monitoring can be enabled by simply associating your host with your agent where both are on the same IP. A subscription must be maintained for both the agent and the hosts monitoring in order for the association to happen.
Add Logicore RAS for remote access to devices where opening firewall ports is not an option.
Sometimes you need to reach something on the LAN such as a configuration server, router interface or other devices but opening firewall ports to allow access is not an option.
Logicore RAS (Remote Access Service)
There are many reasons why opening firewall ports may not be possible and in these cases there is something you can do. By installing a Logicore RAS enabled hardware agent on the LAN where you want to reach something, you can configure and maintain access using your agent’s dashboard.
Once the agent is installed and RAS is enabled, configure the IP and port of the LAN device you’d like to reach, enter a public IP which is allowed to access the device and save the settings. The agent will then establish a connection to Logicore’s RAS network which will allow the public IP you have selected to gain access to your LAN device.
- Install a Logicore hardware agent on the LAN where you want to reach something.
- Enable RAS on this agent, set the LAN IP/Port you’d like to reach and which public IP is allowed.
- The agent establishes a connection (orange) to Logicore’s RAS services.
- Visit your dashboard, click on the RAS URL which opens a connection (blue) to your LAN device.
Secure and encrypted
The RAS connection is encrypted and secured. Only you know the URL, as it can only be seen from your dashboard. The connection is blocked from any traffic but the public IP that you have selected. You now have access to any LAN-sided device without having opened any firewall ports which could otherwise be seen by potential hackers looking for open ports.
Change the LAN IP/port combination at any time to reach other devices and you now have a secure method of reaching hardware that is safe and secure behind the main firewall.
When installing agents at multiple locations, your dashboard displays all agents that you manage/own along with a RAS icon for agents which are so enabled. Click on the RAS link for any site you’d like to access and a new tab will pop open connecting you to the remote location.
For light data transfers
Logicore reverse RAS is a solution that is perfect for MSPs and others who need to reach configuration and report interfaces on LAN sided devices such as routers, switches, VoIP and others which you maintain.
The service is not meant for large file transfers, video streaming and other heavy data transfer uses. Data usage is metered as this service is not intended for heavy traffic for performance purposes.
Bonus: Internet monitoring included
All Logicore hardware agents come with our Internet performance monitoring service built in. As a bonus, you can create a ‘customer’ view account from your Logicore dashboard which gives your customer access to reports showing how their Internet services are performing.
The ‘customer’ account allows your customer to log into their reports using their own credentials so that you do not have to share your own. You continue to have access to what you need to monitor/maintain on their LAN while giving your customer an extra bonus at the same time.
Installing an agent
To install a hardware agent, you simply find a free Ethernet port on the router/modem then power the agent using a standard 5V 1Amp or better adapter.
It will immediately begin communicating with Logicore, monitoring the local Internet connection. No further interaction is required as hardware agents are self updating, requiring no maintenance what so ever. Plug it in and it’s on the job 24/7.
The service has been available for some time now though not yet fully integrated into your dashboard at this moment. It is available to early adopters that wish to test it in return for your feedback. Your feedback is what will determine how the integration should be done.
If you already have Logicore hardware agents, depending on the model, we can send it an update to enable RAS services and can manually set things up for you to try out.
Beta testing is open to IT/Tech Support professionals and companies which have an established history and Internet presence.
We strongly encourage you to write up a basic agreement between your customer and yourself guaranteeing them that your intentions are solely to access one or more specific devices in order to monitor or maintain certain equipment or services.
Please contact us if you are interested.
Windows 7, 8 and 10, Linux Centos7, Debian7, OpenWrt, and tested to run on Ubuntu 16.04.5 LTS.
Mini routers, project and other embedded devices – Known to run on
ar71xx devices such as TP-Link TL-WR703N, GL.Inet AR150, MT300N V1. Also runs on various ramips based devices such as the GL.Inet MT300N.