Logicore RMM Suite

The primary objectives are to create a near real-time, low impact method of:

  • Ensuring that remote Internet/IP connectivity and communications are always up.
  • Alerting admins as quickly as possible to potential network and/or security problems.
  • Providing secure remote access to remote equipment rooms and networks without opening firewall ports.

(Hybrid) Remote Monitoring and Management (RMM)

The Logicore RMM suite is a hybrid because our focus is monitoring connectivity, security and potential hacking, not about watching server resources and updating machines. The Logicore RMM suite can be used in addition to existing RMM tools or can be used on its own. 

We developed the Logicore RMM suite specifically because as an MSP, we wanted to see connectivity as it was being experienced by the locations we monitored. In most cases using remote monitoring tools and and counting on the network provider centralized tools would not show what we were seeing at the location.

Threats, problem alerts and assessments

In today’s connected world, it is reasonable to imagine an organization having hundreds or thousands of devices installed in the field, some very remote and all depending on IP connectivity. When one or more devices fail to communicate, aside from possible data loss, someone needs to know about it as quickly as possible to evaluate the cause.

Failure to communicate could mean any number of things: from the monitoring device itself being rebooted or disconnected, something on the LAN, the network provider failing or even possible hacking.

The importance of alerts is critical, especially if one or more locations are no longer communicating or that unauthorized open ports have been detected. Even if most alerts can be attributed to something minor, it only takes one serious event to cause chaos.

 Near real-time yet low resource usage

The solution starts by installing a small, inexpensive device called the agent at each location to be monitored. No need to install software packages on servers, the agent is just another LAN client, yet packed with everything needed. The agent’s primary task is to monitor Internet connectivity, logging outages as short as one second, while Logicore monitors that the agent is still communicating, providing both a responsive and reactive solution.

The Logicore RMM suite can be used standalone or alongside existing monitoring solutions for redundancy; logging problems which centralized services may not be seeing. The Logicore RMM suite monitors from the location’s perspective, is inexpensive, easy to deploy and instantly on the job.

The agents reports help confirm or eliminate problems which could cause disruption of data flow, loss of productivity, cause security alerts and in some cases, even lawsuits, due to one or all of the above.

The bigger picture

Unlike central monitoring polling outward, agents are constantly communicating and each location is reporting what it is experiencing from its own perspective.

An overview map shows where all agents, whether ten or thousands, are installed. When problems occur and affect a street, a neighborhood or a section of the city, these events become instantly clear in the map view.

While someone monitoring the map could relay information to admins, each agent also has its own configuration and notifications/alert settings, helpful when multiple admins may be responsible for multiple locations. Alerts are automatically sent to via SMS and/or email to the administrators configured in each location’s control panel. 

The five main components

-Remote Access Service (RAS) offers secure, encrypted remote access to equipment rooms/LANs without opening firewall ports
-Built in DNS server for resolve redundancy in case upstream servers become unavailable
-Remote Router/Firewall unauthorized open ports monitoring and alerts
-Internet connectivity monitoring with detailed outage data, trends and history from each locations perspective
-Optionally enabled image/video camera for security and job evaluation before sending personnel.

More information about each feature

RAS – Remote Access Service

Secure, encrypted remote access to LAN devices without opening firewall ports.
Sometimes, opening a firewall port, even if access would only be allowed from one remote IP/network may not be feasible. However, each agent comes with a Remote Access Service (RAS) feature which the agents admin can enable from the dashboard. The admin enables RAS, sets the IP of the devlce s/he would like to reach on the LAN then specifies a specific public IP being allowed access.

The agent opens a secured, encrypted outgoing only connection to the Logicore RAS services which in turn allows the admin to securely access the configured device on the LAN. A link will be shown in that agents dashboard when the RAS service is enabled and only that agents admin can access this function.

Example: Admin needs LAN access to a remote location to reach configuration servers and other equipment but opening ports which can be seen by hackers scanning is not an option. The Logicore agent makes a secure connection to one location which in turn allows one public IP back into its local LAN.

Example: Hackers gain access to the local router/firewall and rules are changed preventing your admin from reaching the LAN. The Logicore agent gives your admin a second chance to regain control and/or monitor the situation. 

No matter the situation, admins have direct access to the LAN via secured encrypted access with no interesting ports to be found by someone scanning the location over the Internet. No open ports on the main firewall means nothing interesting to see.

Built in DNS server 

Each hardware agent comes with a pre-installed and enabled DNS server. The DNS server can be used for redundancy in case upstream DNS services become unavailable. Simply configure an additional DNS server for any devices on the LAN which you would like to have DNS redundancy for.

Remote Router/Firewall unauthorized open ports monitoring and alerts

Once you install an agent at a remote location, you can enable a security scan from its dashboard on your Logicore control panel. Allowed ports are configured if any un-authorized ports appear during ongoing scans an alert will sent to the agent’s admin via SMS/Email. Each can be set to different recipients to ensure the right people are made aware.

Internet connectivity monitoring with detailed outage data, trends and history

Knowing as quickly as possible when one or more locations are no longer communicating is important, especially when it comes to critical services that must be available at all times. Locations could be customer sites, equipment rooms and/or closets, anything which is dependant on Internet/IP connectivity.

Centralized Internet monitoring does not show how connectivity is being experienced from each locations perspective. Using Logicore, you not only know immediately if one or more locations are no longer able to communicate with the Internet but you also get actionable details.

Reports show exactly when, where and who is having an issue:  in the building, with the provider or beyond the local provider no matter if outages have been reported or not. Reports show all events that each location have experienced along with trends and historical data which could help solve issues and even prevent finger pointing and lawsuits. 

Enabling instant notifications can alert an admin about one or more locations no longer communicating.

Optionally enable sensors, image/video, motion, etc

Optional functionality can be added if needed. 
For example, it might be beneficial to take an image or a video clip of the surrounding area in order to help repair personnel to plan what they should bring before travelling to remote locations. Another example could be taking images or video when motion is detected in an equipment room or closet where no movement should ever occur unless authorize personnel are on site. Images and video are immediately sent back to the dashboard for review.

Adding various sensors such as temperature, humidity, motion and others are also easily done. All information are sent to the dashboard for that respective agent. While different devices can be connected at no cost other than the sensor itself, practically anything could be added depending on the requirement and budget.

The Logicore RMM suite is for organizations that must ensure constant connectivity, security and accountability. 

Accountability for communities, cities, states

Searching the Internet yields countless cases where outages had serious consequences which lead to finger pointing, arguing and sometimes even lawsuits. Organizations, cities and states have ended up heading to the courts over disputes with Internet network providers. Lawsuits can be expensive, time-consuming and In most cases, there isn’t enough proof about what happened to comer to any meaningful conclusion.

Logicore helps to eliminate these and other problems for businesses and consumers who depend on network owners being reliable, Reports show a clear picture from multiple points making it practically impossible to argue or dismiss problems even after they have occurred. This helps everyone involved to move forward, finding and fixing problems.

Broadband initiatives, ISP, MSP

Logicore helps Internet broadband initiatives by providing important information that network operators can use to maintain and refine their systems. Our solution can be especially useful for network operators that must ensure their services are reliable in order to gain consumer confidence and motivate people to use their services.

For IT and network operators, Logicore is an affordable method of knowing exactly where problems might be, from the customers perspective. You’ll know if the problems are at the customer location, with the provider network or even beyond, something that centralized monitoring is unable to do in a near real time way without using up a lot of resources.

When Internet issues arise, especially VoIP related, customers using managed services can quickly point the finger at their MSP. You need a speedy way of determining if the problems are at the customer premises or with their Internet connection. By knowing where the problems are and taking care of them quickly, your customer will always trust that you are on top of things as you should be.

Inexpensive, easily deployed

Unlike PCs running software, hardware agents don’t get accidentally turned off, missing important events. They also automatically update, can be remotely rebooted and run 24/7 without any human interaction using only about 1 watt. Perfect for remote, unmanned locations or locations which have a limited amount of power such as solar.

Reports show when, where and with whom problems are occurring, along with simple to understand text such as “the problem is at your location” or “the problem is with your Internet provider” or  “the problem is beyond your Internet provider.” Details include which hops might be experiencing problems along with other  optionally enabled functions such as fully automated speed testing.

Hardware agents are a one time cost and each agents reports are billed at a low monthly cost. This is a cost which can easily be absorbed by saving time and money or passed on to the customer as an MSP.

While one second outages might not sound important, consider a connection which is experiencing constant and or intermittent micro outages and how those could add up to possible problems with VoIP and other real time protocols. We’ve seen it and experienced it many times.

Fail-over options
Should a device fail, it is as simple as ordering a replacement. For redundancy, to ensure that changing out the device doesn’t lead to starting all new reports for a specific location, a second device can be ordered and keyed to the same ID and kept locally as an instant replacement.

 

Operations overview

The overview can be reached using PC or mobiles by anyone authorized to use the service.

The overview is your starting point and shows the status of all agents and locations. Zoom in to see a smaller area, out to see larger areas. Your organization may have dozens of locations being monitored or it may have many thousands.

For this reason, while it is possible to view all locations, the view can be set to show only locations which are experiencing potential issues. A blue icon means all is good at this location, red means the agent has stopped communicating and orange means one or more unauthorized firewall ports have been found open or in use.

The overview can be used by both technical and non technical personnel to keep an eye on operations.
The overview map becomes especially useful when problems occur that affect more than one area. It clearly shows if one street or one block, section of city and so on are being affected. 

Because locations are likely widely dispersed, each agent is configured with its admin contact for SMS/Email alerts for efficient dispatching of truck rolls. 

Agents are fully self contained

The Logicore agents are inexpensive, small embedded devices that don’t get accidentally turned off like servers and PCs might. Unlike servers and PCs, they are purpose built meaning no potential software conflicts such as mixed software running on a server/PC. They work 24/7 never missing important events, automatically update, can be remotely rebooted and use as little as 1 watt. Perfect for remote, unmanned locations and especially ones which have a limited amount of power such as solar. 

No large budgets needed

Agents come pre-configured, pre-loaded and are fully self contained with everything needed. There are no servers or software of any sort that need to be installed in your office or at remote sites. Other than the one time cost of each agent, there is a monthly fee of $10.00 for each agents reports. The monthly fee can be negotiated if there are 500+ locations and other factors. 

The service includes perpetual bug fixes, updates, new features and email/phone support during business hours. Our developers are constantly on the job and our infrastructure is well maintained. We very much welcome customer feedback in order to continue to improve our services. If you wish for something, we may be able to add it as a custom feature just for you or it could become a feature that all customers can use.

Managing large numbers of agents

As a reminder, blue means all good, red means loss of communications and orange means unauthorized open firewall ports at the location. 

The overview gives a quick visual on how operations are doing. When there are large numbers of agents/locations being monitored, a long list of agents as seen on the right would be more difficult to manage.

Aside from being able to reach any agent using the overview page, an agents list is also provided. The agents list shows the status of each agent/location and gives admins access to any agents dashboard. The list can be sorted by several fields to make displaying a very large list more manageble.

Admins can clearly see any and all agents/locations which may be experiencing problems and checking its dashboard will give more information. 

 Our intention is to make dealing with small or large numbers of assets as easy as possible while at the same time showing a bigger picture of problems which may be occuring.

Agent dashboard

The dashboard shows details related to the agent you are looking at. Reports show when, where and with whom problems are occurring, along with easy to understand text such as “the problem is at your location” or “the problem is with your Internet provider” or  “the problem is beyond your Internet provider.” Details include IP, hop, hop count, location, owner and more. 

Find problems fast

Once a monitoring agent is installed at a remote location, it will begin generating performance data from that locations perspective. While large outages can be found on outage sites, each agent will report from its connections viewpoint.

From that moment on, you will be able to quickly confirm or eliminate problems that could otherwise take long periods of time to assess, especially after the fact.

As a VoIP and managed services provider ourselves, we needed a way to let customers know that their issues were most often with their own Internet connection and not something we supported at their location. 

Many companies provide a variety of unified communications and the importance of making sure everything is running perfectly cannot be understated. Finding and knowing where potential problems might lurk is just as important as fixing them. Determine if problems are onsite or if an network provider must be contacted. Preempt issues, spot possible failures in the works and keep communications working 24/7.

Stay ahead of potential problems
The Logicore RMM suite can be used on its own or in addition to centralized monitoring and helps ensure that Internet connectivity at one or thousands of remote locations is always up, always available. This is especially important in situations where two or more circuits are in use for redundancy. If redundancy were to fail, it could lead to serious problems. Logicore helps to eliminate these and other issues.

Logicore gives IT personnel a heads up of possible issues, always with hard data during and after problems, often even preempting customer complaints and down time.

Security features:

  • Overview map shows live status of one or any number of agents installed in the field.
  • Map shows a clear visual of problems which are affecting multiple locations.
  • Instant alerts to admins if unauthorized firewall ports have been found at monitored location. 
  • Secure access without opening firewall ports to remote equipment rooms/networks to access config servers or regain control in a hacking situation.

Quick and easy deployment:

  • Installing an agent takes only minutes and begins working instantly. Connect to free DHCP port, Activate.
  • IP connectivity is monitored 24/7. All 1+ second outages are logged.
  • Optional automatic speed testing for baseline speeds and based on conditions such as latency.
  • Agent is able to determine if problems are local, with the provider or beyond on most sites.
  • Reports show trends such as when most outages occur, where and with whom.
  • Reports show exactly where problems were/are, length, IP, hop, owner and other details.
  • Dashboard can be reached over the Internet using mobile if local network is down.
  • Instant (delay can be set) notifications if the agent suddenly stops communicating.

Additional hardware benefits:

  • The Logicore hardware device is on the job 24/7 for the best logging possible.
  • Auto starts, auto updates. Only 2″-3″ square, uses around 1watt, perfect for remote, unmanned locations.
  • The agent software runs in memory limiting flash erosion in order to survive for years.
  • No learning curve, no servers or software to install, everything is self contained on the agent itself.
  • Agents start at only $49.95, are a one time cost per location to be monitored. Reports are only $10/Month.
  • Agents are easily replaceable with no loss of historical data.
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